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Introduction
Introduction
Introduction 1
Introduction 1
Introduction 2
Introduction 2
Introduction 3
Introduction 3
Navigation
Navigation
Nav Menu
Nav Menu
Script & Downloads
Script & Downloads
Script
Script
Customer Support Experiences
Customer Support Experiences
Experiences with Customer Support
Experiences with Customer Support
Self Reflection 1
Self Reflection 1
Parts of a Call
Parts of a Call
Parts of the Phone Call
Parts of the Phone Call
The Greeting
The Greeting
Addressing the Customer
Addressing the Customer
The Closing
The Closing
Troubleshooting
Troubleshooting
Active Listening
Active Listening
take ownership
take ownership
Asking the Right Questions
Asking the Right Questions
gather info and use holds
gather info and use holds
The Closing
The Closing
Expectations vs Reality
Expectations vs Reality
Expectations vs. Reality
Expectations vs. Reality
Sources of Help
Sources of Help
Skills for Customer Interactions
Skills for Customer Interactions
Skills for Customer Interactions
Skills for Customer Interactions
Phone Call Mistakes
Phone Call Mistakes
Phone Call Management
Phone Call Management
Handling Upset Customers
Handling Upset Customers
Avoiding Dead Air
Avoiding Dead Air
01 - Greeting
01 - Greeting
Phone Management 1
Phone Management 1
Phone Management 2
Phone Management 2
Phone Management 3
Phone Management 3
Phone Management Wrapup
Phone Management Wrapup
Active Listening
Active Listening
Be Polite
Be Polite
Confidence and Positive Language
Confidence and Positive Language
Examples
Examples
Examples of Customer Calls
Examples of Customer Calls
Wrap-Up
Wrap-Up
Wrap-Up
Wrap-Up
Parts of a Call
Parts of a Call
Parts of the Phone Call
Parts of the Phone Call
Phone Call Mistakes
Phone Call Mistakes
Untitled Scene
Untitled Scene
01 - Greeting
01 - Greeting
Untitled Slide
Untitled Slide
01 - Response Choice 1
01 - Response Choice 1
Customer Support - Soft Skills
Customer Support - Soft Skills
Customer Support - Soft Skills
Customer Support - Soft Skills
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